Frequently Asked Questions

What size should I choose?

Our abayas are designed with a relaxed, modest fit. We recommend checking the size guide on each product page before ordering. If you're unsure which size is right for you, please email us at info@orilabel.com and we'll be happy to help.

What fabric are the abayas made from?

Each product page includes detailed fabric information. We carefully select premium-quality fabrics that are comfortable, lightweight and designed to drape beautifully.

Does the abaya come with a matching scarf?

Yes. Every Ori Label abaya comes with a matching sheila designed to complement the piece.

How long will my order take to arrive?

Orders are typically dispatched within 1–2 working days.

Once dispatched, you'll receive a shipping confirmation email with your tracking details.

Delivery times may vary depending on your location.

Do you ship internationally?

Yes, we ship worldwide.

Shipping costs and estimated delivery times are calculated at checkout based on your location.

Can I track my order?

Absolutely. As soon as your order has been dispatched, you'll receive an email containing your tracking information.

Can I return my order?

Yes. We accept returns within 14 days of delivery, provided the item is unworn, unused and returned with its original tags attached.

Please visit our Returns Policy page for full details.

Can I exchange my order?

Yes, exchanges are available subject to stock availability. If your requested size or style is unavailable, we'll issue a refund instead.

What if I receive a faulty or incorrect item?

We're very sorry if this happens. Please contact us within 48 hours of receiving your order, including your order number and photographs where possible, and we'll resolve the issue as quickly as possible.

How should I care for my abaya?

o help preserve the quality and longevity of your abaya, we recommend washing it on a cold wash or delicate cycle. Allow the garment to air dry and iron on a low heat if needed.

Will sold out styles be restocked?

Some styles may be restocked, while others are limited edition and may not return.

Follow us on Instagram or TikTok, or subscribe to our emails to be the first to hear about restocks and new collections.

I need my order for a specific date. Can you help?

If you need your order by a particular date, please email us before placing your order. We'll always do our best to accommodate your request where possible.

How can I contact Ori Label?

You can reach us anytime at info@orilabel.com and we'll get back to you as soon as possible.