Return Policy

At Ori Label, we hope you love your purchase. If for any reason it isn't quite right, we're happy to accept returns in accordance with the policy below.

Returns Window

Items can be returned within 14 days of receiving your order.

To be eligible for a return, your item must be:

Unworn and unused.
In its original condition.
With all original tags attached.
Returned in the original packaging where possible.
Free from perfume, makeup, deodorant, stains or any other signs of wear.

Items that do not meet these conditions may be returned to the customer.

How to Request a Return

To start a return, please email info@orilabel.com with:

Your order number.
The item(s) you wish to return.
The reason for your return.

Our team will provide you with the return instructions.

Return Shipping

Customers are responsible for the cost of returning their item unless the item is faulty or an incorrect item has been sent.

We recommend using a tracked delivery service, as Ori Label cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the return is due to a fault or an error on our part.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, including photographs where possible.

We'll resolve the issue as quickly as possible by offering a replacement, exchange or refund where appropriate.

Exchanges

We currently offer exchanges subject to stock availability. If your preferred size or style is unavailable, a refund will be issued instead.

If you have any questions before placing your order, please don't hesitate to contact us at info@orilabel.com. We're always happy to help you choose the right piece.